Establish greetings and prompt replies
No customer wants to wait for any length of time, or worse still, feel that your store is ignoring them. At the same time, your business will not run itself without the day-to-day grind that must take place when you are not chatting with customers. The answer is quite simply that you should install auto-replies. They will add to your professional reputation while saving you a lot of time because they are efficient and effective. You will be in a position to carry out other essential business tasks and still have your e-commerce products messaging with buyers.
Greetings and instant replies are engaged in the settings tab of your Facebook. You have the opportunity to have up to 250 characters in your message, including your business logo and other personalization identities that you want to set up.
When you set greetings and instant replies, it is crucial that your shoppers know how long they will wait before they can hear from you. You can manually set a response time in the settings so that you get a guide of how often you must check the messenger for sales. When you establish a response time, you must keep it so that buyers do not feel cheated, and their confidence in your business will grow.